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Doing Busywork to Generate Business

 David says to stay busy, start developing a phrase he used when he was a salesperson and things got a little slow during the...

Customers Want to Know: Can You Answer Questions about EVs?

If it hasn’t happened already, a car with a plug will show up on your...

Five Tips for a Successful Express Service Lane

Has your dealership implemented an express service lane yet? I say 'yet' because more than...

Sonic Automotive President Jeff Dyke Discusses Trends in the Auto Industry and EchoPark Expansion Plans

On today’s show, we welcome back Jeff Dyke, President of Sonic Automotive, the fifth-largest U.S....

Creating Excellent Employees with Employee Improvement Plans

We all know the foundation for a great Service, Parts or Body Shop department or...

Time for a New F&I Manager? 4 Intangibles to Look For

As 2020 approaches, many dealers may be looking to replace an F&I manager that may...

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EchoParkvideo

Sonic Automotive President Jeff Dyke Discusses Trends in the Auto Industry and EchoPark Expansion...

On today’s show, we welcome back Jeff Dyke, President of Sonic Automotive, the fifth-largest U.S. dealership group. Jim and Jeff discuss how Sonic Automotive did as a whole for 2019, what's on the agenda for 2020, and their big...
Don Reedvideo

Attracting Auto Technicians in a Highly Competitive Market – Don Reed, DealerPRO Training

On today’s show, we’re pleased to welcome back Don Reed, CEO of DealerPRO Training, one of the nation’s top fixed-ops training platforms for dealers. VIDEO TRANSCRIPT:  Jim Fitzpatrick: Hi everyone. I'm Jim Fitzpatrick. Thanks so much for joining me on another...
novembervideo

What November Sales Numbers Indicate for the Close of 2019

Here to give us an overview of this November's numbers and what we can expect from Q4 and beyond is Charlie Chesbrough, senior economist and senior director of industry insights at Cox Automotive. VIDEO TRANSCRIPT:  Jim F.: Hello everyone. Jim Fitzpatrick...
Game Changer Conferencevideo

El Patronn tells CBT about His Upcoming Game Changer Conference

On today’s show, we’re pleased to welcome back Rudy Tremenio, otherwise known as Mr. El Patronn, Managing Partner at Brooklyn Mitsubishi. VIDEO TRANSCRIPT:  Jim Fitzpatrick: Hey everyone, thanks so much for joining me on another edition of CBT News Today. We...
video advertisingvideo

Is Your Dealership Using Video Advertising to Its Full Potential?

Joining us today to discuss how dealers can better incorporate video into their marketing strategies, is Jon Torrey, Product Manager of Video Advertising at Dealer.com. VIDEO TRANSCRIPT: Jim Fitzpatrick: Hello everyone, Jim Fitzpatrick. Thanks so much for joining me on another...
Acertusvideo

Outsourcing Your Logistics Can Reduce Expense

On today’s show, we’re pleased to welcome Mark Harvey, Vice President of Sales for Acertus, a tech-forward, automotive logistics and services company. VIDEO TRANSCRIPT: Jim Fitzpatrick: Hi everyone. Jim Fitzpatrick, thanks so much for joining us on another edition of CBT...

SPONSORED CONTENT

Customers Want to Know: Can You Answer Questions about EVs?

If it hasn’t happened already, a car with a plug will show up on your lot sooner rather than later. And, while it’s true...

Five Tips for a Successful Express Service Lane

Has your dealership implemented an express service lane yet? I say 'yet' because more than half of dealerships have experimented with, or are currently...

Sonic Automotive President Jeff Dyke Discusses Trends in the Auto Industry...

On today’s show, we welcome back Jeff Dyke, President of Sonic Automotive, the fifth-largest U.S. dealership group. Jim and Jeff discuss how Sonic Automotive...

FIXED-OPS

Five Tips for a Successful Express Service Lane

Has your dealership implemented an express service lane yet? I say 'yet' because more than...

Attracting Auto Technicians in a Highly Competitive Market – Don Reed, DealerPRO Training

On today’s show, we’re pleased to welcome back Don Reed, CEO of DealerPRO Training, one...

3 Essentials for Service Department Retail Process Success

A top rated, highly profitable Service Department lives and dies according to how well their...

Retain Service Customers with Every R.O.

We probably all agree that the goal of the dealership service department should be to:...

ReconVelocity Brings Accountability Back to Vehicle Reconditioning at Beaver Toyota

On today's show, Hugh Hathcock, owner of ReconVelocity, joins us in the studio once again....
EVs

Customers Want to Know: Can You Answer Questions about EVs?

If it hasn’t happened already, a car with a plug will show up on your lot sooner rather than later. And, while it’s true that most customers who purchase an EV or plug-in hybrid EV comes in knowing they...
service lane

Five Tips for a Successful Express Service Lane

Has your dealership implemented an express service lane yet? I say 'yet' because more than half of dealerships have experimented with, or are currently operating, express service lanes. And many manufacturers are encouraging them as a customer retention tool,...
employee improvement

Creating Excellent Employees with Employee Improvement Plans

We all know the foundation for a great Service, Parts or Body Shop department or any venture really, is great employees. But if you are reading this, you’re a Parts, Service, Body Shop manager or other dealership manager who...
F&I manager

Time for a New F&I Manager? 4 Intangibles to Look For

As 2020 approaches, many dealers may be looking to replace an F&I manager that may not be performing at a high level. The new year always seems to be a good time to ‘clean house’ and bring in new...
education

The True Cost of Education For Your Team

In every dealership or business, mine included, leaders analyze and wonder how an investment in ongoing education for employees impacts our bottom line. We debate internally with our top staff on if what we will spend up front can...
communicator

Becoming a Master Communicator

Your dealership puts a large amount of effort in helping to ensure your teams can communicate with each other and with your customers so you can increase your conversions. The mistake that is often made here is that too...
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