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The Idea of Help vs. Service

 Are you helping people just get through the process of buying a car, or are you delivering true service to create a genuine customer...

What January’s Kerrigan Report Reveals About Industry Consolidation Trends for 2020

Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Erin Kerrigan, Founder and...

Making Mentorship Programs that Pay Off

A mentorship program is a valuable tool for dealerships. While training gives a new hire...

5 Ideas to Help Increase Profits Across All Departments

In the information age, there has been an increased focus on the customer journey as...

How to Incorporate Charity and Community Give-Back into Your Dealership Branding

In addition to being inextricably connected to their phones, Millennials are known for their passionate...

Surprising Benefits of a Dual Agency Sale

Dual agency sales often get a bad rap. Business owners enter into a dual agency...

How Dealers Can Better Collect and Interpret Their Data – Amy Hughes, Experian

Experian's Senior Director of Dealer Intelligence, Amy Hughes, joined Jim Fitzpatrick on the CBT Stage...

Provide an Outstanding Customer Experience with These Digital Solutions – Bill Lucchini, Dealer-FX

At NADA 2020 in beautiful Las Vegas, host Jim Fitzpatrick was joined by Bill Lucchini,...

How Byrider is Bringing a Customer-Centric Experience to the Subprime Space – Chris Hadley

Byrider's Vice president of Franchising, Chris Hadley, joined Jim Fitzpatrick on the CBT Stage at...

Increase Your BDC’s Efficiency and Effectiveness with Call Tracking Analytics from CallRevu – Anthony Giagnacovo, CEO

Recently, the CBT Automotive Network was on-location at NADA 2020 in sunny Las Vegas where...

How EBlock is Bringing Auctions into the Future by Combining Traditional and Digital Experiences – Jason McClenahan, CEO

Recently, the CBT Automotive Network was on-location at NADA 2020 in sunny Las Vegas where...

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experianvideo

How Dealers Can Better Collect and Interpret Their Data – Amy Hughes, Experian

Experian's Senior Director of Dealer Intelligence, Amy Hughes, joined Jim Fitzpatrick on the CBT Stage at NADA 2020 in Las Vegas to discuss how dealers can better collect and interpret data insights. VIDEO TRANSCRIPT: Jim Fitzpatrick: Amy Hughes, it's always great...
dealer-fxvideo

Provide an Outstanding Customer Experience with These Digital Solutions – Bill Lucchini, Dealer-FX

At NADA 2020 in beautiful Las Vegas, host Jim Fitzpatrick was joined by Bill Lucchini, CEO of Dealer-FX, a company that aims to provide the absolute best consumer experience for dealership customers. VIDEO TRANSCRIPT: Jim Fitzpatrick: There's a few dealers that...
Byridervideo

How Byrider is Bringing a Customer-Centric Experience to the Subprime Space – Chris Hadley

Byrider's Vice president of Franchising, Chris Hadley, joined Jim Fitzpatrick on the CBT Stage at NADA 2020 in Las Vegas to discuss changes in the buy here, pay here market and the ways in which Byrider supports franchisees. VIDEO TRANSCRIPT: Jim...
video

Increase Your BDC’s Efficiency and Effectiveness with Call Tracking Analytics from CallRevu – Anthony...

Recently, the CBT Automotive Network was on-location at NADA 2020 in sunny Las Vegas where host Jim Fitzpatrick spoke with Anthony Giagnacovo, CEO of CallRevu. VIDEO TRANSCRIPT: Jim Fitzpatrick: For the few dealers that are not as familiar with CallRevu, tell...
EBlockvideo

How EBlock is Bringing Auctions into the Future by Combining Traditional and Digital Experiences...

Recently, the CBT Automotive Network was on-location at NADA 2020 in sunny Las Vegas where host Jim Fitzpatrick spoke with Jason McClenahan, President and CEO of EBlock. VIDEO TRANSCRIPT: Jim Fitzpatrick: So for the dealers that are watching right now, as...
Reynoldsvideo

Make Your Sales Process Seamless with this New CRM from Reynolds & Reynolds –...

At NADA 2020 in beautiful Las Vegas, host Jim Fitzpatrick was joined by Greg Uland, Marketing Director for Reynolds & Reynolds, a household name in the auto retail industry. VIDEO TRANSCRIPT: Jim Fitzpatrick: Your booth is on fire over there, as...

SPONSORED CONTENT

What January’s Kerrigan Report Reveals About Industry Consolidation Trends for 2020

Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. VIDEO TRANSCRIPT: Bridget F.: Hello, everyone,...

Making Mentorship Programs that Pay Off

A mentorship program is a valuable tool for dealerships. While training gives a new hire your standards and practices, mentoring imparts nuance. Mentors deliver...

5 Ideas to Help Increase Profits Across All Departments

In the information age, there has been an increased focus on the customer journey as a whole, instead of its individual moving parts. No...

FIXED-OPS

What Makes ReconVelocity Unique From Its Competitors – Hugh Hathcock, Owner

ReconVelocity Founder and Owner, Hugh Hathcock joined Jim Fitzpatrick on the CBT Stage at NADA...

Ford and Bosch Utilizing VR in Mach-E Training

Ford Motor Company and tech supplier Bosch have partnered to create a virtual reality training...

Boost Your Service Department’s Bottom Line

Have you ever watched an older movie and asked, “Why don't they make them like...

How Paragon Honda Successfully Transitioned to a New Recon Process – Gage Hathcock and Rob Patel

In this segment, we're pleased to introduce Gage Hathcock of ReconVelocity and Rob Patel, Auto...

Does your Dealership Provide A Truly Exceptional Service Experience?

More and more dealerships seem to be renewing their vows and focusing on the level...
mentorship

Making Mentorship Programs that Pay Off

A mentorship program is a valuable tool for dealerships. While training gives a new hire your standards and practices, mentoring imparts nuance. Mentors deliver the more subtle aspects of your dealership culture and can cover training material with more...
online

5 Ideas to Help Increase Profits Across All Departments

In the information age, there has been an increased focus on the customer journey as a whole, instead of its individual moving parts. No longer is it about selling cars, and selling service, and selling parts. Now it is...
charity

How to Incorporate Charity and Community Give-Back into Your Dealership Branding

In addition to being inextricably connected to their phones, Millennials are known for their passionate support of causes. As consumers, they prefer products and companies tied to global and communal improvement. There are many ways to make giving part of...
dual agency

Surprising Benefits of a Dual Agency Sale

Dual agency sales often get a bad rap. Business owners enter into a dual agency transaction, only to find out the agent is fighting for the other party’s interests. Or discover that their staff has been tipped off to...
training

Ford and Bosch Utilizing VR in Mach-E Training

Ford Motor Company and tech supplier Bosch have partnered to create a virtual reality training program for the Mustang Mach-E. This new program will allow technicians to learn how to service and maintain the all-electric vehicle without needing access...
stereotype

Breaking the F&I Stereotype – Simple Steps, Powerful Results

For decades, car buyers have walked into the F&I office with a sense of dread and many would rather have a root canal than have to deal with the fast-talking guy ‘in the box’. F&I managers were always viewed...
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