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How a Customer-Centric Process Benefits Your Dealership

 Is your sales process dealer-centric or customer-centric? Cory says you might want to take a look at the customer-centric process that’s designed to benefit...

6 Ideas for Going Green and Creating More Sustainability in Your Dealership

Environmental concerns are on the rise. Going green is not just a fad for environmentalists...

Setting Up Your Dealership Teams for Success: Six Ways to Begin Building Strong Teams Today

Your dealership is a sum of its parts, and these parts are every member of...

The Importance of Communicating Digitally With Automotive Consumers

As Bob Dylan famously put it, "The times they are a-changin." While once customer communication...

Time Management Tips and Tricks to Help You Take Control of Your Day

There is no doubt that most people struggle with time management regardless what industry they...

The Keys to Creating a Healthy and Vibrant Culture in Your Dealership From the Top Down – Jeff Havens, Author of “Unleash Your Inner...

On today’s show, we’re pleased to welcome back Jeff Havens, business development trainer and author...

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Jeff Havensvideo

The Keys to Creating a Healthy and Vibrant Culture in Your Dealership From the...

On today’s show, we’re pleased to welcome back Jeff Havens, business development trainer and author of the best selling book, “Unleash Your Inner Tyrant!” In the segment, Jim and Jeff discuss the keys to creating a healthy and vibrant...
reconditioningvideo

The Importance of Modernizing the Reconditioning Process at Your Dealership – Mike Boyd, Cox...

With used cars expected to play a big part in the 2020 auto market, a modern approach to vehicle reconditioning can shave off days worth of holding costs and get retail dollars in the door faster. Recently, my co-host...
video

AutoNation CEO Cheryl Miller Discusses Market Disruptors, Industry Turnover, and Tariffs (Part 2)

In part two of this CBT News exclusive, our host, Jim Fitzpatrick continues his conversation with Cheryl Miller, AutoNation's first female CEO, and first-ever female CEO of a publicly-traded auto group. The pair discuss how to combat high turnover...
personalizedvideo

How to Leverage Digital Innovation and Create Personalized Experiences for Customers – Amy Anderson...

Today on CBT News, we welcome Amy Anderson, Director of Research and Market Intelligence in Cox Automotive and Chase Abbott, Vice President of Sales for dealer.com and VinSolutions. Amy and Chase are here to talk about a brand new...
Cheryl Millervideo

Cheryl Miller Takes the Driver’s Seat as AutoNation’s First Female CEO (Part 1)

On today's very special edition of CBT News, our host, Jim Fitzpatrick visited AutoNation's corporate headquarters in sunny Ft. Lauderdale, Florida to be with the one and only Ms. Cheryl Miller, new CEO of AutoNation. Cheryl is AutoNation's first...
biasvideo

What is Unconscious Bias and How to Prevent it from Disrupting Your Dealership Culture...

To combat unconscious gender and racial biases in the workplace, management must take deliberate action against them, or it could cause tremendous profit losses. On today’s show, we’re pleased to welcome Dr. Shirley Davis, President, and CEO of SDS...

SPONSORED CONTENT

6 Ideas for Going Green and Creating More Sustainability in Your...

Environmental concerns are on the rise. Going green is not just a fad for environmentalists any more. Most of the general population now recognizes...

Setting Up Your Dealership Teams for Success: Six Ways to Begin...

Your dealership is a sum of its parts, and these parts are every member of your team. The success of your dealership doesn’t just...

The Importance of Communicating Digitally With Automotive Consumers

As Bob Dylan famously put it, "The times they are a-changin." While once customer communication was a reasonably straightforward affair, today, every interaction along...

FIXED-OPS

The Importance of Modernizing the Reconditioning Process at Your Dealership – Mike Boyd, Cox Automotive

With used cars expected to play a big part in the 2020 auto market, a...

Attracting Auto Technicians in a Highly Competitive Market – Don Reed, DealerPRO Training

On today’s show, we’re pleased to welcome back Don Reed, CEO of DealerPRO Training, one...

5 Fixed-Ops Trends to Pay Attention to in Q4 of 2019

As 2019 winds to a close, it is important to recognize trends that are occurring...

6 Tips to Make the Reconditioning Process Easier and More Efficient

One of the fastest ways to increase used vehicle sales and profits is to streamline...

How Manheim’s New Apprentice Program is Helping to Tackle the Technician Shortage – Tony Markese, VP of Reconditioning

The challenge for service managers isn’t just finding warm bodies, it’s finding qualified and skilled...
green

6 Ideas for Going Green and Creating More Sustainability in Your Dealership

Environmental concerns are on the rise. Going green is not just a fad for environmentalists any more. Most of the general population now recognizes the need to take better care of our earth through efforts to be more environmentally...
dealership

Setting Up Your Dealership Teams for Success: Six Ways to Begin Building Strong Teams...

Your dealership is a sum of its parts, and these parts are every member of your team. The success of your dealership doesn’t just rest on your marketing plan or the inventory; it starts with the individuals you invite...
digital communication

The Importance of Communicating Digitally With Automotive Consumers

As Bob Dylan famously put it, "The times they are a-changin." While once customer communication was a reasonably straightforward affair, today, every interaction along the car-buying journey brings with it many minute, but essential, considerations. Should you cold call?...
time management

Time Management Tips and Tricks to Help You Take Control of Your Day

There is no doubt that most people struggle with time management regardless what industry they work in. As the phrase goes, “so much to do, so little time.” Although our days are full of tasks and responsibilities that may...
USMCA

Auto Industry Leaders Express Support for USMCA and Urge Congress to Approve It

With bated breath, many in the automotive industry have been waiting for the word on the United States-Mexico-Canada Agreement (USMCA) and how it will improve upon the (North American Free Trade Agreement) NAFTA that has been in place since...
best practices

Focusing Efforts When Developing Best Practices at Your Dealership

You may have heard the words “best practices” thrown around at meetings, on memos and during conversations at sales conventions. The term refers to sets of guiding principles or strategies that help your teamwork as efficiently and judiciously as...
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