NADA Vice Chairman Paul Walser reflects on COVID-19 challenges and looks...

With 26 dealerships, Walser Automotive Group is the 56th largest auto dealer in the country. The group’s leadership shifted in 2017 as Paul Walser, then CEO, became Chairman of the group. Walser went on to serve as National Automobile Dealers…

Lessons in resilience to help get your dealership through COVID-19 – Joseph Michelli

The pandemic has taught many of us the value of resilience through adversity, especially in business. Joseph Michelli, CEO of The Michelli Experience and New York Times best-selling author is releasing his latest book, Stronger Through Adversity this December just…

Hyundai CCO Dana White on leadership and mentoring more women in automotive

As the former assistant to the Secretary of Defense for Public Affairs, Dana W. White has worked with various leadership teams throughout her career. Earlier this year, she was named as chief communications officer at Hyundai North America and most…

CBT News Market Update: Jasen Rice, Lotpop & Derek Mah, LotLinx

Welcome to another edition of the CBT News Market Update. To quickly recap this week’s numbers, new car sales came out to a retail SAAR of 13.41, a small 1.7% increase from 13.34 in 2019. Inventory levels among all new…

Hansel Auto Group’s David Long on inventory challenges, CA wildfires, and COVID-19

As dealers get back into the swing of things in the wake of the pandemic, some are adopting new business models and strategies while others are unfortunately taking a hit. Today, we’re checking in with David Long, executive general manager…

Electric vehicles make big waves in this week’s automotive tech headlines

Welcome to another edition of The Friday 5 with Steve Greenfield, Founder and CEO of Automotive Ventures, an auto technology advisory firm that helps entrepreneurs raise money and maximize the value of their companies. In this episode, Greenfield takes a…

Volvo Car USA makes long-term investment in auto technicians with new program

Auto technician tools can be a huge expense to someone early in their career and many can be burdened and go into debt because of it. Now, Volvo Car USA is trying to change that. The company recently announced a…

How California auto dealers are grappling with the devastating wildfires

This year, the California wildfires have been record-breaking and they continue to make headlines for widespread damage, deaths, and lowered air quality. As auto dealers and families in the area have had to close up and seek shelter, Hilary Haron,…

What the auto retail industry has gotten right and wrong about LGBTQ representation

Welcome back to Diversity in Automotive brought to you by TrueCar and CarNow. When we talk about the issue of diversity, a lot of times, based on the marketplace, people tend to think about diversity as it relates to color.…

‘Wolf of Wall Street’ Jordan Belfort tells auto dealers what to focus on in 2020 and beyond (Part 2)

Welcome to part two of our conversation with world-renowned sales trainer, Jordan Belfort. After gaining major notoriety with his memoir The Wolf Of Wall Street, and subsequent film adaptation starring academy award-winning Leonardo DiCaprio, everyone is familiar with Belfort's story. Nowadays,…

ADAA president Tom Dart discusses current industry conditions for Alabama dealers

Hurricane Sally recently made landfall in Alabama, but despite this setback, the auto industry remains strong. Today we’re talking to Tom Dart, president of the Automobile Dealers Association of Alabama. In this segment, Dart and anchor Jim Fitzpatrick first discuss…

Sources: NADA on the verge of announcing virtual show in 2021

A source close to the situation told CBT News that an announcement from the National Automobile Dealer Association regarding the NADA 2021 Show is imminent. According to this source, the annual expo will move to an exclusively virtual platform. The…

F&I

How F&I can play a part in increasing customer retention

retention
“How do we keep ‘em coming back?” It’s a very important question for anyone working at a dealership. Customer retention is one of the most important priorities throughout dealership operations. Service, parts, and sales all rely on repeat customers and…

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NADA Vice Chairman Paul Walser reflects on COVID-19 challenges and looks ahead to 2021

With 26 dealerships, Walser Automotive Group is the 56th largest auto dealer in the country. The group’s leadership shifted in 2017 as Paul Walser, then CEO, became Chairman of the group. Walser went on to serve as National Automobile Dealers…
Joseph Michellivideo

Lessons in resilience to help get your dealership through COVID-19 – Joseph Michelli

The pandemic has taught many of us the value of resilience through adversity, especially in business. Joseph Michelli, CEO of The Michelli Experience and New York Times best-selling author is releasing his latest book, Stronger Through Adversity this December just…
Dana Whitevideo

Hyundai CCO Dana White on leadership and mentoring more women in automotive

As the former assistant to the Secretary of Defense for Public Affairs, Dana W. White has worked with various leadership teams throughout her career. Earlier this year, she was named as chief communications officer at Hyundai North America and most…
market updatevideo

CBT News Market Update: Jasen Rice, Lotpop & Derek Mah, LotLinx

Welcome to another edition of the CBT News Market Update. To quickly recap this week’s numbers, new car sales came out to a retail SAAR of 13.41, a small 1.7% increase from 13.34 in 2019. Inventory levels among all new…
David Longvideo

Hansel Auto Group’s David Long on inventory challenges, CA wildfires, and COVID-19

As dealers get back into the swing of things in the wake of the pandemic, some are adopting new business models and strategies while others are unfortunately taking a hit. Today, we’re checking in with David Long, executive general manager…
electric vehiclesvideo

Electric vehicles make big waves in this week’s automotive tech headlines

Welcome to another edition of The Friday 5 with Steve Greenfield, Founder and CEO of Automotive Ventures, an auto technology advisory firm that helps entrepreneurs raise money and maximize the value of their companies. In this episode, Greenfield takes a…

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NADA Vice Chairman Paul Walser reflects on COVID-19 challenges and looks...

With 26 dealerships, Walser Automotive Group is the 56th largest auto dealer in the country. The group’s leadership shifted in 2017 as Paul Walser, then CEO, became Chairman of the group. Walser went on to serve as National Automobile Dealers…

Facebook seeks to optimize mobile shopping through new automotive ad initiative

According to J.D. Power, 53% of automotive internet shoppers use a mobile device to gain information about automobiles. The world of automotive research is changing for consumers, as potential car buyers have the option to visit third-party inventory sites or dealership pages…

Auto industry leaders sue US over Chinese import tariffs

Lawsuits have been filed with the Court of International Trade by four carmakers to recoup reimbursement for duties paid on car parts imported from China. The news story from has been reported by several news outlets worldwide including BBC, The…

FIXED-OPS

Benefits of effective seasonal fixed ops marketing

For dealerships, January through March new and used car sales are usually at the lowest levels of the year - pandemic shutdowns notwithstanding. This year poses an even bigger problem with layoffs of critical members in the service and parts…

Volvo Car USA makes long-term investment in auto technicians with new program

Auto technician tools can be a huge expense to someone early in their career and many can be burdened and go into debt because of it. Now, Volvo Car USA is trying to change that. The company recently announced a…

How your service department can improve the trade-in process

The vehicle trade-in process has evolved a lot over time. One of the biggest changes is that there used to be a lot more room for error.  In the past, an under-informed buyer was more likely to fall for a…

Capitalizing on the rise in consumer demand for service – Jeff Cowan

If dealers are not having record-breaking months in their service departments at this moment in time, then they are doing something wrong. While industry endures the COVID-19 pandemic, consumers are easier to sell to now than ever before. To explain…

Low-budget marketing tips for your service department

It’s widely accepted knowledge that only 45 percent of customers remain loyal to their dealership’s service department within the first two years of vehicle ownership. Like any relationship, work is required to keep things fresh, growing, and long-term. The often-attributed…

Facebook seeks to optimize mobile shopping through new automotive ad initiative

According to J.D. Power, 53% of automotive internet shoppers use a mobile device to gain information about automobiles. The world of automotive research is changing for consumers, as potential car buyers have the option to visit third-party inventory sites or dealership pages…
tariffs

Auto industry leaders sue US over Chinese import tariffs

Lawsuits have been filed with the Court of International Trade by four carmakers to recoup reimbursement for duties paid on car parts imported from China. The news story from has been reported by several news outlets worldwide including BBC, The…
Edmunds

Edmunds forecasts a ‘roaring comeback’ for auto sales in third quarter

Retail auto sales will be a turning point for the industry in the third quarter, according to a press release from Edmunds.com. As Q3 2020 draws to a close, the research and shopping guide site is predicting that final numbers…
marketing

Benefits of effective seasonal fixed ops marketing

For dealerships, January through March new and used car sales are usually at the lowest levels of the year - pandemic shutdowns notwithstanding. This year poses an even bigger problem with layoffs of critical members in the service and parts…

Sources: NADA on the verge of announcing virtual show in 2021

A source close to the situation told CBT News that an announcement from the National Automobile Dealer Association regarding the NADA 2021 Show is imminent. According to this source, the annual expo will move to an exclusively virtual platform. The…

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